Navigate to the NAT configuration: Devices > NAT. Remember that we must configure a NAT exemption rule to avoid traffic to be translated to the interface IP address, usually configured for internet access (with Port Address Translation (PAT)). Verify Network Address Translation (NAT) exemption configuration. Ensure that the networks that you try to reach from the An圜onnect VPN client are listed in that Access List, as shown in the image. Navigate to Objects > Object Management > Access List > Edit the Access List for Split tunneling. If it's configured as Tunnel networks specified below, verify the Access Control List (ACL) configuration:. Check the Split Tunneling configuration, as shown in the image. Navigate to the Group-Policy assigned to that Profile: Edit Group Policy > General. Navigate to the Connection Profile that An圜onnect clients are connected to: Devices > VPN > Remote Access > Connection Profile > Select the Profile. However, there is no audio on the calls.Īn圜onnect clients cannot access internal resources An圜onnect clients can establish phone calls. An圜onnect clients cannot establish phone calls. An圜onnect clients cannot communicate between each other. An圜onnect clients do not have internet access. An圜onnect clients cannot access internal resources. These sections address and provide solutions to problems below: This guide explains how to troubleshoot some common communication issues that An圜onnect clients have when the FTD is used as Remote Access Virtual Private Network (VPN) gateway. 
If your network is live, ensure that you understand the potential impact of any command.
All of the devices used in this document started with a cleared (default) configuration. The information in this document was created from the devices in a specific lab environment. The information in this document is based on these software and hardware versions: Cisco Firepower Management Center (FMC).Cisco An圜onnect Secure Mobility Client.Prerequisites RequirementsĬisco recommends that you have knowledge of these topics: This document describes how to troubleshoot some of the most common communication issues of the Cisco An圜onnect Secure Mobility Client on Firepower Threat Defense (FTD) when it uses either Secure Socket Layer (SSL) or Internet Key Exchange version 2 (IKEv2).Ĭontributed by Angel Ortiz and Fernando Jimenez, Cisco TAC Engineers.
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